Helpline & Wellbeing Calls Service

Living with a brain injury can be challenging, but you don't have to face it alone. Our Helpline & Wellbeing calls service is here to provide support, understanding, and a listening ear for brain injury survivors.

Challenges and Gaps in Support for Individuals with Acquired Brain Injuries (ABIs) in Sussex

Many individuals experiencing an acquired brain injury (ABI) often find themselves isolated upon discharge from the hospital. Unfortunately, in Sussex, there is a lack of specialised local authority services, and NHS rehabilitation is restricted in duration, particularly for severe ABIs.

The long-term consequences of their brain injury compel these individuals to seek a new way of life. Caregivers and family members, faced with uncertainties about what lies ahead, struggle to navigate available support and resources from Social Services. The sudden shift in personal circumstances and the newfound responsibilities as primary caregivers can leave them in need of assistance as well.

That’s where Headway Sussex can help. 


Our team of experienced professionals are ready to offer empathetic guidance, connect you with valuable resources, and address all your enquiries.

The helpline operates from Wednesday to Friday, 9 am to 4:30 pm.

We are committed to:

  • Providing advice, signposting, and information.
  • Facilitating referrals to specialised support services such as housing, benefits, and returning to work.
  • Extending understanding during times of distress, uncertainty, and isolation.
  • Ensuring that no one slips through the gaps and falls into crisis.
  • Offering information about Headway services and assistance in accessing them.
  • Supplying information, guidance, and advice regarding brain injury and symptom management.
  • Maintaining regular contact through our wellbeing call back service with individuals experiencing isolation, loneliness, and depression.
  • Conducting welfare checks to ensure the well-being of those we serve.

Call us: 01825 724323

Email us:

We’re pleased to deliver this service thanks to a charity partnership with Fieldfisher, a law firm who deal with personal injury cases. Our thanks to them for their support. If you would like to speak to Fieldfisher for legal advice, please contact Claire Glasgow, Senior Associate on 0330 460 6747.

“I rang Headway, and I cannot tell you how absolutely relieved I felt that I had been heard.”

-A survivor who received telephone support-

Wellbeing Calls Service

Coping with a brain injury can present challenges, but you don’t have to confront it in solitude. Our Wellbeing calls service is here to extend regular support, understanding, and a sympathetic ear for survivors of brain injuries.

We provide empathetic support customised to your specific needs. Recognising the intricacies of life post-brain injury, we empathise with your unique experiences. Following the initial assessment, the frequency of calls can be adjusted to individual preferences, whether weekly, fortnightly, or monthly.

Your privacy is of utmost importance to us. All conversations are treated confidentially, and our staff is trained to comprehend the challenges faced by individuals with brain injuries.

Our services include:

  • Emotional Support: Our trained staff are ready to lend a compassionate ear, offering emotional support as you navigate life after a brain injury.
  • Information and Resources: Access valuable information and resources concerning brain injuries, rehabilitation, and community support.
  • Connection to Professionals: We can assist in connecting you with healthcare providers, therapists, and specialists familiar with the unique needs of brain injury survivors.

Feel free to call us at 01825724323.

We operate five days a week from 9 am to 4:30 pm.

If you reach our voicemail, leave your name and number, and we will return your call during operating hours. Speak to a supportive listener – our trained staff will provide a listening ear, emotional support, and information tailored to your needs.